In 2016, Wellington Water identified a weakness in how it engaged with its contractors, potentially affecting delivery and health and safety.
Changing the ‘master, servant’ model
CEO Colin Crampton wanted to change what was a ‘master, servant’ model to a peer-to-peer approach focusing on one vision for everyone.
The number one thing he wanted to do to turn things around was build a relationship with the suppliers who worked with Wellington Water.
So he decided to visit them all personally - to have a conversation outside the contract.