CEO master class in leading operational excellence and safety
In this series of short vidoe clips, international recognised opearational excellence expert Rob Fisher shares insights into how leaders can use operational excellence to lift health and safety performance.
Filmed during a masterclass Rob delivered to 50 Forum CEOs in Auckland, these clips are sharp, relevant and thought-provoking.
Watch them together to spark discussion at board, SLT or H&S committee meetings. Or watch them independently for a shot of motivation or validation that you're heading in the right direction.
We'rd be keen to get your feedback on the videos and how you used them. Email us at info@forum.org.nz
If you find them useful, please like and share them.
1. Why operational excellence and safety go hand in hand
You can't be operationally excellent without being safe. Focusing on operational excellence helps deliver productivity, quality, profitability - and safety.
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2. What's my role as a leader in leading operational excellence?
If leaders don't change their knowledge, language and behaviours, they can't expect the people who work for them to change theirs.
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3. Get to the answers without asking why
Asking why can suggest you're looking for somone to blame. Here are four better questions to ask to finout what happened.
Mentioned in the video: TEDS questions
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4. Error is normal but it's important to define error
Science-based definitions of error help organisations understand exactly what happend so they can take appropriate steps to prevent reoccurrence.
Mentioed in the video: Science-based error definitions
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5. Don't wait for the next incident
If near-miss reporting rates are low, leaders need to focus on changing the reporting culture so they can learn before things happen, not after.
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6. Trust and accountability are developed, not demanded
When you demand trust from people, many will respond by not trusting you. Here are three steps leaders can take to develop trust and accountability.
Mentioned in the video: Leadership cycle for trust development
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7. Operational excellence unlocks funds to invest in safety
Safety is a driver of operational excellence. So, it makes sense to fund safety from the gains in quality, productivity and profitability etc. that flow from operational excellence.
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8. The next logical step in achieving operational excellence
Why we should stop calling things 'pilots' and instead talk about 'our next phrase'.
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