With a decline in mail and a rise in online shopping, NZ Post has been transforming its business - opening a flagship new site in Auckland with a focus on data and automation.
They've also ensured safety and wellbeing are front and centre in their new Auckland Processing Centre and are continuing to adapt to emerging risks as the new site gets underway.
Watch COO Brendon Main describe how they've focused on 'work as done' in the video above, and hear his advice for other leaders considering major transformation projects.
