Support for leaders managing a disaster or crisis

This webpage brings together useful and supportive guidance and tips for senior leaders who are managing a disaster or crisis; from a range of industry groups. 


Leading through a disaster or crisis - lessons from previous events

Secretary-General of the NZ Red Cross, Sarah (Norm) Stuart-Black, outlines what organisations can do to prepare for a major disaster or crisis. Take a look at this short video clip from our webinar on 'Leading through uncertainty' in March 2023. 

Communication is key to how leaders respond. Norm also explains how she approached a large group of angry, affected people in the aftermath of a roading closure following severe flooding. 

  • Hummingly: First 8 Cards for Calamity. The eight essential messages to help in the weeks after a disaster to help guide your leadership and communciations. 
  • Forum: Lessons from the pandemic. Research commissioned by the Forum in 2020 to identify what lessons could be learned to help us deal with any future crisis; be it another pandemic, natural disaster or other extreme event.

How leaders can provide 'predictability' for their people and those affected by disaster and crisis. Watch Dr Sarb Johal explain more in this clip from a March 2023 webinar on 'Leading through uncertainty'.

Two key lessons for leaders in the first weeks following a disaster - two-minute video from Hummingly 


Directly related to Cyclone Gabrielle and the Auckland floods - January/February 2023